The Quality Oversight Committee (QOC) is charged with setting and enforcing standards regarding sourcing of content, ethical standards and acceptable levels of performance. The committee meets quarterly to:
Ensure that health content owned by StayWell will enter the medical review process every 24 months. Health content enters its “first” medical review two (2) months prior to the expiration of the last review date and the medical review process - two medical reviews, one editorial review, QA, and translation - may take up to four or six months to complete. Dates of medical reviews are tracked and stored in StayWell's Unified Content Repository. Certain diseases and conditions that have ongoing medical research, frequent updates to treatment guidelines, or new medical practices are medically reviewed more often to remain current with standards of care. Content is also reviewed and updated to address content errors.
Ensure adherence to URAC Web Standards and Guidelines for the development, review, sourcing, and update of health content.
Ensure adherence to NCQA Elements/Standards for the development, medical review, sourcing, update, and usability testing of self-management tools.
Ensure commitment to StayWell's standard that health communication solutions are developed based on evidence-based medicine, as well as being user-friendly and behavior-change focused.
Monitor initial and ongoing compliance with standards outlined in policies, procedures and agreements.
Approve new policies and procedures and revisions to existing policies and procedures.
Meet by telephone or business conducted electronically at least once a quarter – the third Wednesday in March, June, September, and December.
Review site performance indicators based on URAC guidelines and NCQA standards.
Review feedback and complaints received from clients and end-users.
Implement interventions, as needed, to improve site operations and situations that may pose a threat to the health and welfare of users.
The following table lists the credentials and background of QOC members.
Coordinator, Quality and Accreditation & Clinical Content
Daphne manages the accreditation and quality assurance processes for StayWell and serves as the chairperson for the Quality Oversight Committee. Ms. Pierce-Smith has almost 30 years of professional experience in health care and has held several leadership and educator positions – Clinical Nurse Manager, Research Manager & Educator, Change-Agent, Research Chairperson, Pediatric Nursing Instructor, and adjunct faculty for Clinical Research. She has a Master of Science in Nursing - Family Nurse Practitioner track - and has been certified as a Clinical Research Coordinator (CCRC) for over 15 years. In 2008, she completed a two-year certification program in health care management, and in 2013, she completed a federally funded program based on the Health Information Technology for Economic and Clinical Health Act of 2009 (HITECH Act) and received a certificate as a Health Information Technology (HIT) Pro-Clinician/Practitioner Consultant. Ms. Pierce-Smith was a guest researcher at the Centers of Disease Control and Prevention and co-authored numerous abstracts, manuscripts, and medical and nursing articles while employed at Emory University School of Medicine (EUSOM). Daphne sat on several regulatory, academic, state, and national boards, as well as EUSOM’s Institutional Review Board. For several years, Ms. Pierce-Smith sat on the Commission for Nursing Practice for Georgia Nurses Association and wrote articles for their official publication. She is published and has been a contributing author in gastroenterology (GI) textbooks and clinical GI handbooks.
LOUISE AKIN CUNNINGHAM
Coordinator, Clinical Content
Lu manages the medical review processes and a staff of clinical content coordinators for StayWell’s division of digital content. Ms. Akin has over 20 years of professional experience in health care. She worked primarily in a cardiovascular (CV) surgical step-down unit and an intensive care unit (ICU) at a major teaching hospital in Atlanta, Ga. Ms. Akin served on the Residency Preceptor CV Department Representative for Joint Commission Survey and mentored new nurses in the CVICU. As department Safety Representative, Louise was responsible for coordinating staff education for Joint Commission Surveys. She has worked as a Telephone Triage nurse in the cardiovascular area providing patient education and management of pro-times in CVICU, as well as directed staff orientation and the development of the Right Heart Cath program and services. Louise is a member of Sigma Theta Tau, Nursing Honor Society.
General Counsel & Chief Privacy Officer
Katherine comes to StayWell with more than 15 years of legal and compliance experience, and joins us from Aramark Corporation in Philadelphia, where she most recently served as Aramark’s global Chief Compliance Officer. Prior to that position Katherine was Vice President, Compliance for Aramark Healthcare as well as an Assistant General Counsel supporting Aramark Healthcare. Katherine was also an Associate in the Health Law Practice Group of Duane Morris LLP. She received her bachelor’s degree from Williams College and her law degree from Boston College Law School. Katherine is a member of the Advisory Board of Temple Law School’s Center for Compliance and Ethics, the Forum of Executive Women and the Association of Corporate Counsel.
Vice President, Application Development & HIPAA Security Officer
Kathryn is the Vice President of Application Development and the HIPAA Security Officer at StayWell. She has been a part of the StayWell company for nearly 9 years, dedicated to the technology team. She currently oversees the development, quality assurance, and deployment functions for StayWell’s Information Technology group. Kathryn began working for StayWell in 2007, as a hand-on developer for StayWell's Population Health Management product. She soon accepted the challenge of learning StayWell's Patient Education applications and lead development and design efforts for StayWell's Krames on Demand product for several years. As her experience with the company grew, so did her interest in StayWell’s healthcare solutions and security which ultimately lead to her current role as VP of Application Development and HIPAA Security Officer. Kathryn holds a Masters in Business Administration, Bachelors in Computer Science and Management Information Systems, and maintains a current CISSP certification. Prior to joining StayWell, Kathryn developed software applications in both the healthcare and banking industries. In her spare time, Kathryn enjoys the outdoors, especially a round of golf and camping with friends and family.
Senior Help Desk Manager
Rebecca joined the StayWell organization in February 2009, bringing over 10 years of information technology experience as well as 9 years of Healthcare experience. Her role as the Senior Helpdesk Manager includes providing day-to-day support for clients, both internal and external, including implementation, troubleshooting and problem resolution. Additionally, as the Senior Helpdesk Manager, she provides management and support to the other Customer Support Helpdesk Technicians. Prior to joining StayWell, Rebecca was the HIE Interface Install and EHR Support Analyst for NextGen. She worked with multiple hospitals and medical facilities, managing the implementation of all interfaces. Rebecca is an alumna of Penn State University, majoring in engineering and Project Management. She holds the following certifications: MCSE, MCITP, MCTS, MCP+I, Concord (CA) eHealth Advanced Administration, NextGen Certified in EPM, EHR, Interface and Project Management. Rebecca is a member of the Alpha Beta Kappa Honor Society for Network Engineers.
Director, Clinical Content
Cynthia is the director of clinical content for StayWell. From 2000 to 2007, she was the director of Product Content for HealthInk, Medimedia. Ms. Godsey has a master degree in Advance Practice Nursing and in Health Education. She also has a master’s certificate in Clinical Informatics. In addition to Cynthia’s work with StayWell, she has 17 years of experience as an APRN (advance practice registered nurse) in primary and specialty care clinics; eleven years as a director and planner for nonprofit organizations and multiple State, Federal Public Health Programs; and five years' experience as an RN. Ms Godsey lived in Botswana Africa for two years and during the past eight years, she has worked with a Utah based voluntary organization to plan and conduct sustainable health programs in Mexico, Peru, and Nepal.
DAVID GREGG, MD
Chief Medical Officer
Prior to joining StayWell, Dr. Gregg ran Gregg Consulting Services, a health care consulting business focused on business strategy, population health management, clinical care delivery, provider quality and cost containment. In this position, he worked on the development of accountable care organizations (ACOs) and health information exchanges (HIEs). Previously, Dr. Gregg was a principal and national physician consultant with Mercer Health & Benefits. In this role, he worked with Fortune 100 companies and national health care and information technology organizations. Prior to Mercer, he was vice president and medical officer for health initiatives and business development at HealthPartners. Dr. Gregg holds a B.S. degree from Harvard and a medical degree from the University of Minnesota School of Medicine. He is board certified in internal medicine and licensed in both Minnesota and Wisconsin. Dr. Gregg trained in internal medicine at Parkland Hospital in Texas and the Hennepin County Medical Center in Minneapolis. He practiced medicine in the Allina Health Systems and at HealthPartners, and was an associate clinical professor at the University of Minnesota School of Medicine. Dr. Gregg is a member of the American College of Physicians, the American College of Physician Executives, the American College of Occupational and Environmental Medicine, and the American Public Health Association.
Rebecca Toth is the most senior Front-End Developer of the Implementation Team, and also has an integral role on the product development team. Over her 14-year tenure, Rebecca's deep product knowledge continues to be a crucial element for the team. In ensuring team members are cross-trained on how to implement all of StayWell’s online product offerings, she has helped to document the processes and properly train the team. She has an impressive knowledge of HTML and CSS layout and is especially gifted at translating a client's rough design guidance into a cohesive Web presence. She is proficient at matching a client’s existing branding, style guidelines, and site functionality requirements, and transforming those requirements into StayWell’s delivered products. She is able to interpret client needs and make solid recommendations for best practices and usability for the client’s delivery. Rebecca holds a Bachelor of Science in Media Communications & Technology from East Stroudsburg University of Pennsylvania.
Manager, Digital Editorial Services
Dianna is the manager of digital editorial services at StayWell. She oversees a team of writers, editors, and contractors who create new content and ensure the editorial quality of existing content. She is involved in all editorial aspects of digital content, from the style guide to the technical aspects of metadata, crucial for digital content delivery. She and her team troubleshoot client issues, assess content for readability and plain language, and work closely with clinicians on medical review of digital content. Dianna began her editorial career as a print journalist. She has been an editor and reporter for newspapers in California, Kansas, Georgia, and Pennsylvania, including the Philadelphia Inquirer. Dianna has a Bachelor of Arts in English Literature from the University of Missouri-Kansas City and a Master of Arts with an emphasis in science writing from the University of Missouri-Columbia School of Journalism.
Manager, Print Editorial Services
Melissa has served as served as an editor for consumer publications and Web sites for 14 years. For the past eight years, she has helped StayWell and its clients distill clinical information for a broader consumer audience. Ms. Tobler also overseas StayWell’s NCQA compliance partnership program, in which she consults with health plans and other health organizations on how they can meet standards involving health education and wide-scale communications. Her NCQA expertise and involvement in medical review for the organization also helps guide StayWell business practices and policies regarding content development. In her role of editorial manager, also helps work to improve internal business processes. In addition, she is part of team who develops and implements necessary staff training and advises staff on best practices for clients. Melissa has a Bachelor of Science in Journalism from Southern Illinois University. She holds a master’s in Teaching from National Louis University.
Approved by the Quality Oversight Committee, September 2016
Revised: March 2017